Frequently Asked Questions

U.S. Return Policy

Midlo Thread Co. gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Midlo Thread Co. E-Gift Card) within 30 days from the date your order shipped. Exchanges are offered for the same item in a different size after we are notified of the request within 30 days from the date your order shipped. Items damaged or defective may be returned by contacting support@midlothreadco.com within 3 DAYS of delivery.

Standard shipping orders take 1-3 business days to be processed and packaged before being shipped. Please expect processing and shipping delays during the Holiday season. Please refer to the shipping and returns page for additional information.

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

We’re committed to helping you navigate any of the busy holiday seasons so you can take full advantage of every available shipping day. Please reference the following shipping guidelines before placing your order to ensure your package arrives by your desired date.

We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress, we've got you covered! Follow these simple steps to receive restock notifications when an item is back in stock:

Select your Size

Select Email When Available

Enter your Email Address or Phone Number

Click "Notify Me When Available”

Not yet! We're searching for the perfect property to open a retail location. Stay tuned...

We accept the following: Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, AfterPay, Venmo, Shop pay and PayPal.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them later. You will pay in four equal payments, made every two weeks. The cherry on top... there's no interest!!

Just shop midlothreadco.com and check out as usual. At checkout, choose Afterpay as your payment method and you will be directed to the Afterpay website. If it’s your first time using Afterpay, you’ll be asked to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order on our site.

Please note, all items in your shopping bag must be eligible for payment with Afterpay and the total amount due must be between $35 and $1,000.

When using Afterpay, you must make your first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.